Last updated: January 2025
Who we are
Hartmere Housing provides supported accommodation services across Birmingham and Solihull. Our website address is: [your domain]
What information we collect
When you contact us through our website, we collect:
- Your name
- Email address
- Phone number
- Any information you provide in your message or referral
How we use your information
We use your information to:
- Respond to your enquiries
- Process referrals
- Provide our services
- Communicate with you about placements or properties
Who we share your information with
We may share your information with:
- Local authorities and referring organisations (for referrals only)
- Our staff and support workers (as necessary to provide services)
We will never sell your personal information to third parties.
How long we keep your information
- General enquiries: 12 months
- Referral information: As required by commissioning agreements and safeguarding legislation
- Resident records: As required by law
Your rights
You have the right to:
- Request a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for us to contact you
Contact us
For privacy-related questions or to exercise your rights:
Email: info@hartmere.co.uk
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